Remote Support -

For those who need instant I.T. support on their Windows or Apple Mac based computer systems, CompuCheck Limited offers a remote support service.

No matter where you are, whether we have helped you before or not, we will be able to help. Our remote support is one of our most used services due to its simple design and use.

Scenario: You are having an issue with your Windows or Mac based computer or server, this could include a virus or maybe an error message, it might prove too costly to pay an I.T. Professional to visit your home or business premises. It's one of those issues whereby you simply cannot seem to figure out what's wrong, or your usual I.T. guru is not there to help.

In the above scenario, you could call or email CompuCheck who would talk you through downloading a small standalone application (see below), which would require no installation. When run on your computer the remote support application generates a unique ID and a password. After we enter the ID and password in to our remote server we would have instant access to your computer screen.

This service is completely secure (AES 256bit Encryption), it does not require technical router/firewall changes and is chargeable in only 15 minute increments (30 minutes minimum charge). We see what you can see on your screen meaning that we can troubleshoot your problems while speaking to you either by phone or our in-built audio/text chat service.

Payment is made via our secure Google Checkout invoicing system.  Please note that payment for the minimum 30 minutes is required before any work can commence.  Costs start from as little as £15 +VAT.  Fixed price work can be arranged.

Pre-requisites & Downloads

To allow CompuCheck to remotely access your computer you will need to have an internet connection, your computer turned on and be able to visit the download location below.

A qualified PC/Mac and/or Server engineer will take remote access to your system to troubleshoot any issues you may have. You have the ability to watch what the engineer is doing and you can terminate the connection at any time. The engineer may also ask for permission to record the session.

Any information given to the engineer is totally confidential and will adhere to the current Data Protection Act.

After you have contacted us either by telephone or via our online contact form, please click on the relevant download link below:

PC Users: Please save the downloaded support file to your desktop then double click it.
Mac Users: Please unzip the downloaded file and then run the unzipped file.